Shipping policy

Shipping Policy

Overview

At Ag Innovation, we specialize in used John Deere precision agricultural equipment. Due to the size and weight of our products, all items ship via freight carrier from our facility in Indiana. Please read this policy carefully before placing your order.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size/weight of the equipment. For large or oversized items, a freight quote may be required — if so, we will contact you within 1–2 business days of your order to confirm shipping costs before processing.

Delivery Timeframes

• Standard freight delivery: 3-5 business days from the date of shipment
• Remote or rural locations may require additional transit time
• You will receive a tracking number or freight carrier contact once your order ships

How We Ship

All equipment is carefully inspected, cleaned, and secured on pallets or in appropriate packaging before shipment. We work with reputable LTL (less-than-truckload) freight carriers to ensure safe delivery of your equipment.

Damaged in Transit

If your equipment arrives damaged, please do not refuse the delivery — instead, note the damage on the delivery receipt and take photos immediately. Contact us within 48 hours of delivery at [your contact email/phone] so we can file a freight claim on your behalf and arrange a resolution. Damage claims reported after 48 hours may not be eligible for carrier reimbursement.

Returns & Refunds

Please refer to our [Refund Policy] for our 60-day return policy details.

Questions?

Contact us before purchasing if you have questions about shipping to your location — we're happy to provide a freight estimate.